Frequently Asked Questions
Everything you need to know before getting started.
From event giveaways to corporate gifts and team apparel, our range is designed to make your brand stand out. Our core categories include Bags & Totes, Drinkware, Stationery & Tech, Apparel & Accessories, Premium Gifts and more. Every item is custom-branded and carefully selected for quality, functionality, and lasting impact.
Want a taste of what’s possible? Explore some of our product range here or chat to us about something more bespoke.
Yes, that’s one of our specialties! Whether you need simple brand placement or a fully custom design concept, our creative team is here to bring your vision to life.
You can choose from:
- Full Creative Service: We handle the design from concept through to production.
- Custom Artwork: We create original artwork based on your brief.
- Templates: Prefer to keep it in-house? We’ll supply templates for your design team.
We’ll always provide mock-ups before production, so you know exactly what to expect.
Once we’ve confirmed your order, we’ll just need a few things:
- Your logo in vector format (AI or EPS)
- Brand guidelines and any existing assets
- Pantone colours or key brand references
From there, we get straight to work.
Absolutely. We can deliver to a single location or distribute across multiple offices, retail stores or global hubs — whatever your rollout requires. Our logistics team is experienced in managing complex freight needs and can build a plan that works for you.
We source through a trusted global network that includes partners in Australia, New Zealand, China, India, and beyond. Every factory we work with meets strict compliance standards and is vetted for quality, safety, and ethical manufacturing.
We’re committed to transparency, sustainability, and sourcing that aligns with your values.
Yes, though minimums vary depending on the product. You’ll find this info clearly outlined in your quote or product guide, along with bulk pricing options. If you’re unsure, just ask - we’re here to help you find the right fit for your budget and needs.
Definitely. We love a creative challenge. If you have an idea or want something outside our standard offering, send us the details (including quantity and timeframe) and we’ll explore custom solutions tailored to your brand.
Lead times depend on the item and scope but as a guide, local products average 2–4 weeks, while offshore or custom projects may take 6–12 weeks. If you're in a hurry, we offer express options too. Let us know your timeline and we’ll see what’s possible.
Yes, we offer flexible solutions including warehousing, pick & pack, and 3PL services. We can also set up branded online stores for internal teams or customers to order from directly. Ask us how we can support your ongoing distribution needs.